With our inclusive Support SLA contract agreement, our customers enjoy complete reassurance that an experienced team of telecoms professionals are available to provide complete support when it counts. Some of the benefits include:
Priority Telephone access to the Alcom Telecommunication’s Service number
Priority Email access to the Alcom Telecommunications Service Team address
Unlimited Inclusive Telephone Support on support issues.
Unlimited Inclusive Service Calls on site related issues.
Unlimited Engineer Time Included on-site to resolve issues.
Same Day/Next Day part replacement on hardware – full maintenance stock kept at all times.
System software upgrades/annual licencing included for SLA clients
SLA response times on serious & minor issues on tailored SLA agreement *(Business Hours Support unless otherwise agreed) **(Terms & Conditions apply)
Don't have a support contract with us, no problem!
For all of Alcom Telecommunication's non-contract customers, who wish to log a support call, please email support@alcomtel.ie with your issue and we will do the rest.
Not an Alcom Telecommunications customer, need service?
If your existing system or solution was not installed by us, but you require service or advice, just email sales@alcomtel.ie or call 0818 737 747 for honest and helpful advice, with a prompt, efficient and reasonably priced service from a company who values it's customers.