Call Management Systems
CyReport™ applies a powerful SQL database and browser based user interface, to provide reporting information via 150 intelligent reports. Reports may be set to be emailed automatically on your own schedules and delivered directly to your email, or run ad-hoc reports and create your own filters for a thorough analysis of your business and team performance.
Benefits
Measure and improve staff efficiency, productivity & customer service
Increase profitability by tracking & controlling costs
More accountability due to divisional cost allocation
Better KPI management leading to enhanced Contact Centre service levels
Manage your key business metrics better by utilising a configurable web based Business Intelligence Dashboard with real time indicators & alerts
For unique and centralised Business Intelligence—integrate voice recording and playback into one solution with our CyReport application. Voice recordings are linked to the data reports and you can simply click within the report to play back individual voice recordings to review the content of the call. Create powerful schedules and have a link to the selected voice recordings sent to your email at your own schedule anytime
For added power and real-time information add our CyReport BI Dashboard. Whether you need Telephone Call Accounting statistics, or Call Centre Real Time information for a wallboard, CyReport BI Dashboard has the answer. A user-configurable interface that lets YOU control what YOU want to see. You design your own business intelligence centre and then create thresholds and targets. It is simple to use and it gives you complete control on how you are alerted when those targets are reached.
Features:
Compatible with most telephony platforms
Web based client
SQL database architecture & SQL Reporting Services reports architecture
Powerful Carrier Tariff interface
Directory and Information Services
Serial & IP call logging
Over 150 powerful reports for system performance, service levels, grades of service and agent/team evaluation
Automatic Scheduling of reports to print, email or file (CSV, PDF, Excel)
Logging, reporting and playback of optional CyRecord™ call recordings
Multi-user and multi-site support
Account Code tracking for project/Item billing